Some bridge players are convinced they are always right and never have to say they're sorry. If you're among them, read no further. For the rest of us, I've got great news: Researchers at Ohio State University have identified the factors in the perfect apology. They are:
1) Regret. 2) Explanation. 3) Acknowledge Responsibility. 4) Promise to Repent. 5) Offer to Repair the Damage. 6) Ask Forgiveness.
Write those steps down and carry them with you always. Will you need it today as we work through our challenges? We'll see.
And now we start with our quiz.